Returns & Exchanges

At Better Buzz Coffee, we strive to provide the highest quality roasts and equipment; however, due to the perishable nature of coffee, we cannot accept returns on roasted beans unless there is an error with your order. For non-perishable merchandise and brewing equipment, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is a non-perishable product, such as apparel or hardware, and is within 30 days of the original purchase date.

• 2.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package your items in their original packaging, include your RMA number inside the box, and ship the package to our San Diego roasting facility.

• 4.
  Processing and Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.